State Farm® Insurance Agent Dee Hernandez
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lisa Salazar
July 18, 2024
"Hilary provided excellent service and was extremely professional and knowledgeable. I was very appreciative of the assistance and info Hilary provided and would highly recommend Dee Hernandez and her team of insurance professionals!"
Jacqueline Daniel
April 28, 2024
"Excellent service excellent customer service"
hilary hernandez
October 19, 2023
"Love this agency! I've been with them for over 30 years. Very Trustworthy and helpful to all my questions. Thanks Dee, Stephanie, and Hilary. You guys ROCK :)"
Eileen Peyour
July 31, 2023
"Great team and great service.. thank you Dee Hernandez and Team."
Suzanne Ismail
June 5, 2023
"The staff members are very friendly and knowledgeable. I always get the best insurance coverage to meet my needs. Thank you State Farm!"
Cierra Trevino
May 31, 2023
"Worst customer service from Pricilla or however her name is spelt. On multiple occasions. Few months back I had questions regarding a claim, she never had answers only attitude, again just recently I called to make a payment with new card because my old card was stolen not knowing they don’t use the card number but bank account itself instead of explaining they will retry to process automatically on a different day she seemed beyond irritated and took the new card number and processed payment well they automatically charged my bank and as I call to get a refund for second payment she gives nothing but attitude, she tells me she sent a request for refund but can’t tell me anything else like how long it will take to be approved or not. Simply the worst. Will now be canceling my insurance through them."
Carol McRoberts
March 29, 2023
"My Insurance Agent is Dee Hernandez of State Farm in Turlock on Geer Road. I have always had great and fast customer service, however this past week I had three sections of fence blow down plus a gate blow down because of the bad winds and storms. Dee personally came out and took pictures and gave me instructions on how to file a claim. I did just what he said and Claims Department was very helpful. The next day he came to check on how things were moving and brought us a check. Dee Hernandez has excellent customer service and his office has continued to make sure everything was handled correctly and make sure we were taken care of in the proper manner. In this day and age of this world it’s very hard to get excellent customer service but Dee Hernandez and his staff are the BEST! Thank You State Farm, Dee Hernandez, office staff and claims department. Jim and Carol McRoberts - Turlock, California"
Justin Lane
March 25, 2023
"I recently signed up for a renters insurance plan with these folks. Even though my service hasn't fully started they've already been extremely helpful and kind with my questions and requests. They are a wonderful team, and I look forward to working with them."
Priscilla Peters
March 22, 2023
"A shout out for Stephanie at Dee Hernandez State Farm. Not only was she knowledgeable about a recent policy update my husband and I requested, but she followed up repeatedly when the already busy underwriters took longer than expected to handle our request. We really appreciate her service and professionalism."
Trenton Prim
December 15, 2021
"Oh my gosh where do I even start! What a wonderful team they have here! I would recommend anyone and everyone to this agency. They are polite, professional, and very responsive. Thanks so much!!"
"Trenton, you're a wonderful customer that I greatly appreciate! Thank you for recommending our State Farm Insurance Agency! - Dee"
Bria Lameira
October 1, 2021
"I had the privilege of Trenton helping me, he was so kind and very informative. I loved how he was able to help me with everything I was needing. Great job!!"
"Bria, I’m happy to hear we could provide you with a positive insurance experience. Thank you for trusting our agency to keep you covered! - Dee"
RF Varner
August 31, 2021
"Had a problem with home loan company paying insurance premium, Dee and his staff took care it quickly!"
"We are so glad that we were able to assist you! It is always our pleasure to be able to assist you with any of your insurance questions or needs. Thank you so much for the wonderful 5 star review recognizing our teams efforts to provide you with the customer care that you deserve! Your kind words make our day!"
Kenny Calvillo
August 5, 2021
"Very friendly and very helpful beyond patient answering all the questions we had thank you"
"It is our pleasure to be able to assist you with any of your insurance questions or needs, Kenny! We strive to provide you with the customer care that you deserve! Thank you so much for this 5 star review! It truly makes our day! We are honored to have earned your business and look forward to helping you with your insurance needs for years to come!"
Robert Newsome
July 16, 2021
"Ive never had such a great insurance company they’re awesome"
"We take pride in what we do! Thanks for noticing, and we are honored to have earned your business!"
Trenton Nascimento
July 15, 2021
"Recently got a life insurance policy from Dee’s office and what a great team! Stephanie helped me through everything and explained the process very well. Can not wait for what the future brings for me and this agency!"
"Thank you so much for your kind words. We pride ourselves in educating our clients in all aspects of insurance, and we are honored to have earned your business!"
Leann Wilson
June 25, 2021
"I love my State Farm agency , Rochelle and Stephanie have both had to put up with me , they’re a true class act , friendly and make me feel like family, it’s especially good for all my insurance needs and I have it all. I highly recommend State Farm to anyone who wants quality."
"Thank you so much for taking the time to leave us such a kind review recognizing Stephanie and Rochelle! Your kind words really make our day! We all strive to go above and beyond to provide you with the customer care that you deserve, Leann! We are truly honored to have earned your business, to have you as a part of our agency family and to have you recommend us to others! It is such a huge compliment, Thank you!"
Sarah Gottschalk
June 21, 2021
"Great insurance agents! Always answer calls quickly."
"Thank you for the wonderful 5 star review, Sarah! We strive to provide you with the customer care that you deserve! It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
Victoria
June 11, 2021
"From the moment I walked in I felt extremely welcomed! Brooklynn is so sweet and attentive, it was very refreshing to speak with her. Stephanie provided me with all the information I needed and listened to all the questions I had. Overall, I had a great experience!"
"We are so glad that Brooklynn and Stephanie were able to provide you with the customer care that you deserve, Victoria! It is always our pleasure to be able to assist you with any of your insurance questions or needs. We are here to help protect you and bring you peace of mind!"
Eldon Frost
June 9, 2021
"Called for a quote and received excellent help from Brooklyn. We have been with Dee Hernandez for many years and have always received great service."
"Brooklyn always strives to provide you with great customer care by going above and beyond for our clients and we truly appreciate your kind words, Eldon! Thank you for taking the time to leave us such a wonderful review. We truly appreciate your feedback!"
marcuz flores
May 20, 2021
"Dee Hernandez office is always Helpful, very responsive team."
"Thank you for the wonderful review and for your kind words about our team, Marcuz! There is no greater compliment. It is our pleasure to be able to assist you with any of your insurance questions or needs. We are here to help protect you and bring you peace of mind!"
Derf Martinie
May 18, 2021
"We are going to be staying in a home in a different state from where we own a home in which we are living. A problem developed where our homeowners insurance was going to be cancelled because we took out renters insurance since we were moving, yet we still were keeping the home where we currently live. We contacted Trenton from Dee Hernandez State Farm which has been our insurance company for everything. Trenton quickly handled the situation and everything worked out to our satisfaction. They have always handled any claims or issues this way since we started using them 25 years ago."
"We are honored to have earned your business over the past years and we look forward to helping you with any of your insurance questions or needs for years to come! Thank you for taking the time to share your experience with our agency and for recognizing Trenton's efforts to assist you and provide you the customer care that you deserve. Your kind words mean the world to us. We are always here to help protect you and bring you peace of mind!"
Maralyn Parker
January 29, 2021
"Dee & staff have provided wonderful customer service for years. Stephanie is such a great asset to this office. Would recommend them to everyone!"
"Maralyn, thank you for the excellent review and for being a loyal customer of our agency! We really look forward to continuing doing business with you!"
Allan Morrison
January 16, 2021
"Dee Hernandez-State Farm Insurance has been very helpful and professional in all our insurance needs. Would highly recommend."
"Allan, thank you so much for taking the time to share your experience with our office. We truly appreciate the support!"
Jose Martines
January 11, 2021
"Man It feels like iam calling the EDD when you call the office in Turlock. I think is only one worker there doing the JOB"
"Jose, I would like to sincerely apologize for the negative experience you had with our agency. We are normally known for our excellent customer service and I can assure you our only intent is to further assist you. Please give me a call at (209) 667-1217 and I'd be more than happy to help you. - Dee"
Leisha Broussard
December 19, 2019
"It was brought to my attention that it’s better to get life insurance sooner rather than later so I decided to come to this State Farm and Marquez was very helpful in letting me know all the options I had and why this would benefit me and my family in the long run. Life insurance really isn’t the most fun thing to talk about but Marquez made the experience a breeze. He really knew his stuff and answered all the questions I had to ask him. I would recommend him to anyone looking for any kind of insurance and have referred a few friends to him already. 10/10 would recommend."
"Leisha, we are thrilled to hear about your experience with Marquez and are looking forward to many years of working together! Please never hesitate to contact us with any questions you may have. - Dee Hernandez & State Farm"